Q. How long will it take for me to receive payment for my silver?
- A. Typically it only takes a 1-2 days for the refining of the silver after we receive it, the payment is sent the day that the assay on the material is completed.
Q. How does the free shipping work?
- A. The free shipping works as a refund when we pay you for your material. We reimburse for the initial UPS ground shipping and signature confirmation, but any additional insurance or services you decide to use are not covered.
Q. How do i know when/if you received my silver package?
- A. When we receive your material our shipping/receiving department will send you a confirmation email. UPS ground signature confirmation makes sure that every time the package changes hands or is delivered it is signed for. You can also track your package using the UPS tracking system.
Q. How long have you been in business?
- We are a woman owned third generation refining company that is a member of the International Precious Metal Institute.